AI Assistant & AI Agents
AI Assistant Overview: What It Can and Cannot Do
Where Scope Wiser's AI lives, how to switch it on, how AI Configuration and Agents divide the work, and the limits to know before you let it answer customers.
ReadTraining Your AI: Knowledge Sets, URLs, Files and Live Data
How to give a Scope Wiser AI agent its knowledge: create a knowledge set, add Content, URL, File, Media, Google Sheet or API sources step by step, and check the training saved.
ReadAI Intent Detection and Agent Routing
How to send each kind of customer message to the right Scope Wiser AI agent, decide when the AI may answer at all, set memory, restrictions and timing, and use the ## actions an agent can perform.
ReadAI Tokens: How Usage and Cost Actually Work
What an AI token is, which parts of Scope Wiser use them, why one reply costs more than another, where to see usage, how to reduce it, and what to do if the AI stops replying.
ReadUsing AI on Your Website Chat Widget
How to put a Scope Wiser AI agent behind your website chat widget, switch it on, adjust the widget settings that matter, and hand a visitor to a person.
ReadAI in the Shared Inbox: Smart Assistant and Conversation Analysis
The two AI tools beside a conversation in the Scope Wiser Shared Inbox — how to run Analyze Customer Conversation, read its scores, and use Help me to reply without anything reaching the customer.
ReadBuilding an AI Sales Agent for eCommerce on WhatsApp
Build a Scope Wiser AI agent that helps people buy on WhatsApp: the knowledge to attach, a short sales prompt, the Shopify and WooCommerce actions, routing to a support agent, and where a person takes over.
ReadAI Customer Service: Business Hours and After-Hours Replies
Set business hours in Bot Settings, decide what the Scope Wiser AI does when your team is offline, write an honest after-hours reply, and let the agent label, note and queue overnight conversations for the morning.
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