Live Chat & Shared Inbox
Live Chat and the Shared Inbox: Complete Overview
One inbox for WhatsApp, Facebook, Instagram and Webchat conversations. The account fields to set first, the filter rail, the conversation list, the composer and every section of the Chat Actions panel.
ReadAssigning Agents and Joining Conversations
How conversation ownership works in the Scope Wiser Shared Inbox: assigning an agent, taking over from the bot, restricting agents to their own chats, and handing a conversation on cleanly.
ReadSignature Messages, Automatic Labels and Chat Handover
Switch signature messages on at Bot Settings › Shared Inbox, write your own on your account page, and use session expiry and delivery-failure labels to keep handovers clean.
ReadFollow-Up Notifications: Reminders That Survive a Busy Inbox
Schedule a reminder on any Scope Wiser conversation from the Set Follow-up drawer — quick duration chips, a required reason, an optional note — and find it again in Follow-up History.
ReadLive Chat Translation: Answering Customers in Their Own Language
Translate incoming messages in place and translate your own reply before you send it. Set LIVECHAT TRANSLATION LANGUAGE on your account, then use the Choose Target Language modal in the composer.
ReadImproving a Reply with the AI Panel
Tidy the grammar, tone and length of a live-chat reply using the AI Assistant panel in the Shared Inbox: where the panel is, how to ask for one change at a time, and what it costs.
ReadTyping Indicators and Read Receipts
Show a typing indicator before a bot replies using Delivery Options in the Flow Builder, and read the delivery ticks in the Shared Inbox to see whether your last message arrived.
ReadUsing the Shared Inbox on Android, iOS and Desktop
Install the Scope Wiser Shared Inbox as an app on a phone, tablet or desktop, and set BOT REPLIES WHILE AGENT ON MOBILE APP so automation and mobile agents do not talk over each other.
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