WhatsApp Commerce
Connecting Your WhatsApp Catalog
Link a Meta product catalogue to your WhatsApp bot in Scope Wiser: what a catalogue can and cannot do, where it actually lives, connecting it during signup or afterwards from Commerce, and what to check when nothing appears.
ReadTriggering Catalog Products From a Bot Flow
Send WhatsApp catalogue products from a flow in Scope Wiser: the keyword trigger, the Interactive block and its E-commerce port, and how to test the browse-to-order path end to end.
ReadSending Catalog Purchase Data to Google Sheets
Connect Google to Scope Wiser, create or attach a sheet, and send the order-related data that can be written out automatically — plus which of the several Google Sheets settings is the one you want.
ReadCash on Delivery & Online Payments in Chat
Where catalogue and store orders appear in Scope Wiser and how to confirm them: the two order tables, COD Verification in Store Automation, the Confirm Order and Cancel Order flows, Callback APIs that write the answer back to your store, and what WhatsApp Pay adds where it is available.
ReadCreating a WhatsApp Flows Form
Build a WhatsApp Flow in Scope Wiser using either the classic Whatsapp Flows Form builder or Flows Studio (Beta): whether your form belongs in a Flow at all, every field explained, and when to use which builder.
ReadCollecting Data With Multi-Step Flows Forms
Five ways to put a WhatsApp Flow in front of a customer in Scope Wiser — keyword, template button, broadcast, quick action and a website form — and where the answers end up afterwards.
ReadTriggering a Flows Form From Your Website
Send a WhatsApp Flow automatically when someone submits a form on your site, using Webhook Workflows in Scope Wiser: where the callback URL lives, how to map a captured payload, the phone number format that breaks it, and how to test.
ReadFlows Form Troubleshooting
WhatsApp Flow not triggering, not saving, or not arriving? Work through the causes in the order they actually occur — keywords, templates, publishing, webhook capture and mapping, phone number formatting, and what the workflow report tells you.
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